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Blog

7 Ways to Maintain Credibility and Trust in a Crisis; The Blame Game

September 17th, 2020
[The following appeared as commentaries by Edward Segal in his weekly “Crisis Ahead” podcast. Watch previous episodes and subscribe to the podcast on YouTube at https://youtube.com/channel/UCwx26phRVnXdnnaJt71cqZw, Or listen to…

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Navigating the Cancel Culture

September 2nd, 2020
[The following appears as a commentary by Edward Segal in his weekly “Crisis Ahead” podcast. Watch previous episodes and subscribe to his podcast at this link: https://www.youtube.com/channel/UCwx26phRVnXdnnaJt71cqZw] As I wrote in a recent…

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Thoughts About Planning and Preparing for a Crisis, Doing the Right Thing, and Resignations

August 25th, 2020
[The following appeared as commentaries by Edward Segal in his weekly “Crisis Ahead” podcast. Watch previous episodes and subscribe to the podcast at https://m.youtube.com/channel/UCwx26phRVnXdnnaJt71cqZw, Or listen to…

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The Dangers of Sending Contradictory Messages in a Crisis; Choosing Between Principles and Protests

July 28th, 2020
The following appears as a commentary by Edward Segal in his weekly “Crisis Ahead” podcast. Watch previous episodes and subscribe to his podcast at this link: https://www.youtube.com/channel/UCwx26phRVnXdnnaJt71cqZw An important aspect of…

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When You Should Respond to a Crisis

July 14th, 2020
The following originally appeared as a commentary by Edward Segal in his weekly “Crisis Ahead” podcast. Watch previous episodes and subscribe to his podcast at this link. A best practice for responding to a crisis is that as soon as you see…

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Risky business: states that reopen economies during pandemic provide nine crisis management lessons for corporations and organizations

April 27th, 2020
Crisis management expert and author Edward Segal, writing in an article posted on CommPro.biz, said decisions by state governments about reopening their economies in the middle of the pandemic provide nine important lessons on the best and worst…

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Preparing a Coronavirus Crisis Plan for Employees: Crisis communication best practices

April 2nd, 2020
My new article with advice for preparing coronavirus crisis communication plans for the employees of companies and organizations is now online at HR.com. As I note in the story, “If you don’t have a plan for communicating with employees about…

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Lessons Learned from the Pandemic; Getting Ready for the Next Crisis

March 20th, 2020
We’ve had to deal with several health crisis situations over the past 100+ years, such as the Spanish flu in 1918, polio, AIDs, etc. In general terms, the response by federal governments to these and other public health emergencies has often…

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