October 11th, 2018

It’s no longer a matter of if companies will face a crisis, but when they will, where it will happen, and how they will respond. But millions of organizations do not have the knowledge, skills, or resources to face or recover from a crisis; millions more do not have a crisis plan in place or, even if they do, have not tested it to see how it would hold up in the real world.Increased Public ScrutinyBusinesses are under public scrutiny as never before. Author Andrew Winston, writing…

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October 2nd, 2018

Here’s another look at the good, bad, and ugly ways companies have managed a crisis and the lessons to be learned from how they reacted to, handled, and communicated about the incidents. By keeping these lessons in mind, you can help ensure that there will be no reason for others to learn from your mistakes when your company is in the harsh glare of the public spotlight. Twitter     The Atlantic reported that “Twitter permanently banned Alex Jones, after the…

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January 8th, 2018

If you’re like most people, you’d rather learn from the failures of others than have people learn from your mistakes. That’s especially true when it comes to crisis management. There are plenty of examples of how organizations have stumbled or simply fell flat on their face when they found themselves in the public spotlight for all the wrong reasons. But there are some good examples to emulate. Here’s a look at both the good and bad examples, along with my observations about the…

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December 6th, 2017

Robert Baden-Powell was the British Army officer whose work inspired the creation of the Boy Scouts and the Girl Scouts. He said that their famous “Be Prepared” motto means that Scouts should think through how they would respond to any accident or emergency and practice their responses. The goal of being prepared, Powell said, is to ensure that Scouts are “never taken by surprise” and can respond immediately to an unexpected situation. The “Be Prepared” motto is also excellent…

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October 31st, 2017

How would you handle these scenarios:Hackers have taken control of your organization’s website, posting content on the home page and stealing confidential data about customers. If you do not pay a ransom within 24-hours, they threaten to release to the public embarrassing and damaging information from the hacked computer files. Several female employees allege that a member of your board of directors has sexually assaulted them. Other women had filed similar charges against the same…

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