August 25, 2020 5:55 pm Published by admin [The following appeared as commentaries by Edward Segal in his weekly “Crisis Ahead” podcast. Watch previous episodes and subscribe to the podcast at https://m.youtube.com/channel/UCwx26phRVnXdnnaJt71cqZw, Or listen to them at https://thecrisisaheadpodcast.podbean.com/] Three Factors There are three important factors that every company and organization should take into account when planning and preparing for a crisis: geography, weather, and the economy. [...]
July 28, 2020 9:27 pm Published by admin The following appears as a commentary by Edward Segal in his weekly “Crisis Ahead” podcast. Watch previous episodes and subscribe to his podcast at this link: https://www.youtube.com/channel/UCwx26phRVnXdnnaJt71cqZw An important aspect of crisis communications is to have a strong and consistent message about your disaster, scandal, or other emergency. Do not allow the people who represent [...]
July 14, 2020 4:24 pm Published by admin The following originally appeared as a commentary by Edward Segal in his weekly “Crisis Ahead” podcast. Watch previous episodes and subscribe to his podcast at this link. A best practice for responding to a crisis is that as soon as you see or hear there is a problem, don’t wait to do something about it. [...]
April 27, 2020 5:03 pm Published by admin Crisis management expert and author Edward Segal, writing in an article posted on CommPro.biz, said decisions by state governments about reopening their economies in the middle of the pandemic provide nine important lessons on the best and worst ways for companies and organizations to recover from this or any crisis. Segal said the lessons include [...]
April 2, 2020 2:48 pm Published by admin My new article with advice for preparing coronavirus crisis communication plans for the employees of companies and organizations is now online at HR.com. As I note in the story, “If you don’t have a plan for communicating with employees about the rapidly unfolding coronavirus crisis, you need one. Now. It is just a matter of [...]
March 20, 2020 2:29 pm Published by admin We’ve had to deal with several health crisis situations over the past 100+ years, such as the Spanish flu in 1918, polio, AIDs, etc. In general terms, the response by federal governments to these and other public health emergencies has often followed a similar and disappointing pattern: ignore it, deny it, hope it goes away, [...]
March 13, 2020 6:15 pm Published by admin I give President Donald Trump failing grades for his handling of the coronavirus crisis. The President of the United States is going against important and proven best practices for responding to and managing a crisis, disaster, or other emergency. From blaming others to making matters worse, Trump is doing and saying things that he should [...]
February 17, 2020 2:56 pm Published by admin Here’s crisis management expert and author Edward Segal’s latest advice, insights, and perspectives about how companies, organizations, and individuals in the news are responding to and managing their crisis situations. Resignations Can Often Follow Scandals One result of a crisis can be the resignations or firings of top officials of the company or organization where [...]
February 7, 2020 3:24 pm Published by admin WASHINGTON — One of the most important things you can do when you learn about a crisis that affects your company or organization is to move quickly to address it. Depending on the nature of the crisis, moving quickly can: 1. Show you know about problem 2. Demonstrate you are trying to take as much [...]
January 27, 2020 4:18 pm Published by admin Three experts on producing and using podcasts shared their insights, perspectives and recommendations last Thursday (Jan. 23) at the first Communicator Professional Development Breakfast of the year put on by the Club’s Communicator Team. I am honored to serve as the chair of the team’s professional development subcommittee this year. Robert Johnson, a partner with [...]
